Play Smart, Play Safe
with 7zebd
At 7zebd, responsible gaming is not an afterthought — it is built into the foundation of everything we do. We provide every player with practical tools, honest information, and direct access to support so that gaming always remains a source of entertainment, never a cause of harm.
Our Commitment to Responsible Gaming
7zebd operates as an online entertainment platform serving players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We recognise that gambling, when approached responsibly, can be an enjoyable pastime. However, we also understand that for a minority of players, gambling can develop into something that causes financial, emotional, or social harm.
Our responsible gaming framework reflects a genuine commitment to player welfare. We do not simply post a disclaimer and move on. Instead, we invest in practical tools that give every player real control over their gaming activity. These tools are available to all registered users at no cost and can be activated instantly through your account settings or by contacting our 24/7 support team.
The cornerstone of our approach is transparency. We will always provide honest, clear information about the risks associated with gambling. We will never use high-pressure tactics to encourage continued play, and we will proactively reach out to players whose behaviour patterns suggest they may be at risk.
Responsible gaming at 7zebd is everyone's responsibility — ours as an operator, and yours as a player. This page explains the tools we provide, the warning signs to look out for, and how to access help when it is needed. Please read it carefully and share it with anyone you know who may benefit from the information.
Age Restriction Policy
7zebd is strictly an 18+ platform. Players must be at least 18 years of age to register, deposit, or participate in any gaming or betting activity on our platform. This is a firm requirement with no exceptions, and we enforce it rigorously through a multi-layered age verification process.
Upon registration, every player is required to provide their date of birth. Players who appear to be close to the minimum age threshold, or whose account activity raises any concern, are subject to an enhanced Know Your Customer (KYC) check. This requires submission of a government-issued identity document — such as a National ID Card (NID), passport, or driver's licence — before deposits or withdrawals are processed.
Where any doubt exists about a player's age, their account will be suspended pending successful verification. Any winnings accumulated during an unverified period may be withheld until verification is complete. We take these steps not to inconvenience players, but because protecting young people from exposure to gambling is a fundamental duty we take seriously.
If you suspect that a minor in your household has accessed or registered on 7zebd, please contact our support team immediately at [email protected] or via live chat. We will investigate and take appropriate action without delay.
Player Protection Tools
7zebd provides a comprehensive suite of player protection tools that give you direct, real-time control over your gaming activity. All tools are available at no charge and can be activated instantly. Contact our support team 24/7 to set up or modify any of the following.
Deposit Limits
Set a maximum deposit amount per day, week, or month in BDT (৳). Once your limit is reached, no further deposits will be accepted until the period resets. Limits can be reduced immediately but increases take 24 hours to apply — giving you time to reconsider.
Session Time Limits
Define a maximum duration for each gaming session. Once your session time limit is reached, you will be automatically logged out regardless of game state. This tool helps prevent unintended extended play sessions.
Reality Check Reminders
Enable periodic on-screen reminders that show how long you have been playing and how much you have deposited or wagered in that session. Reality checks are displayed at intervals of 30, 60, or 90 minutes as you choose.
Time-Out (Cool-Off)
Take a short break from the platform for a period of 24 hours, 48 hours, 72 hours, or up to 30 days. During a time-out your account is locked — you cannot log in, deposit, or place bets. The time-out cannot be shortened once activated.
Loss Limits
Set a ceiling on the total amount you are willing to lose per day, week, or month. Once your loss limit is reached, you will be unable to place further bets until the period resets. This is a powerful tool for keeping gambling within your budget.
Self-Exclusion
Permanently or long-term block access to your 7zebd account for a minimum of 6 months and up to 5 years, or indefinitely. Self-exclusion is our strongest tool and is recommended for players who feel they have lost control. See the dedicated section below.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise in yourself. It does not always look like losing large sums of money — it can appear as spending more time than intended on gaming, thinking about gambling constantly, or feeling irritable when you are not playing. The following warning signs may indicate that gambling is becoming harmful.
- Gambling with money set aside for essential expenses such as rent, food, utilities, or family needs
- Chasing losses — continuing to gamble in an attempt to recover money that has already been lost
- Lying to family members, friends, or colleagues about how much time or money you spend gambling
- Borrowing money, selling possessions, or taking loans specifically to fund gambling activity
- Feeling restless, anxious, or irritable when attempting to reduce or stop gambling
- Neglecting work, study, family, or social responsibilities because of time spent gambling
- Gambling as a way to escape problems, relieve stress, cope with depression, or manage negative emotions
- Needing to gamble with increasingly larger amounts to achieve the same level of excitement
- Spending significant time thinking or planning future gambling sessions when not actively playing
- Making repeated unsuccessful attempts to cut back on or control your gambling behaviour
- You gamble only with money you can comfortably afford to lose
- You set a time and money limit before each session and stick to it
- You gamble for entertainment, not to earn money or escape problems
- You take regular breaks and enjoy other activities and hobbies
- Gambling does not negatively affect your relationships or finances
- You can stop playing and feel fine about it when you choose to
Self-Assessment
The following questions are adapted from established problem gambling screening tools. Answer each question honestly. If you answer "yes" to three or more questions, we strongly encourage you to contact our support team, activate a self-exclusion or time-out, and consider speaking with a professional counsellor.
Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available on 7zebd. It is designed for players who feel they have lost, or are at serious risk of losing, control over their gambling behaviour. When you self-exclude, your account is fully locked — you will not be able to log in, deposit, place bets, or receive any promotional communications from us for the duration of your chosen exclusion period.
Self-exclusion periods are available for 6 months, 1 year, 3 years, 5 years, or indefinitely. Once activated, the exclusion cannot be reversed or shortened before the chosen period expires. If you choose an indefinite exclusion, reinstatement requires a formal written request followed by a mandatory 7-day cooling-off review period.
We take self-exclusion requests seriously and act on them immediately. If you contact us via live chat or email to request self-exclusion, your account will be suspended within one hour of your request being received, and a confirmation will be sent to you.
6-Month Exclusion
A short-term full account lock. Ideal if you need a defined break to reassess your relationship with gambling before returning.
1 to 3 Year Exclusion
A medium-term block providing a significant period of distance and the opportunity to seek professional support.
5-Year Exclusion
A long-term commitment for players whose gambling has caused significant personal, financial, or relationship harm.
Permanent Exclusion
An indefinite account closure with no automatic reinstatement. Reinstatement requires a formal written request and a mandatory review period.
Support Resources
If gambling is causing distress for you or someone you care about, speaking to a trained counsellor or support organisation can make an enormous difference. The following organisations offer confidential, non-judgmental support. All services listed below are free of charge.
Kaan Pete Roi (Bangladesh)
A Bangladeshi non-profit organisation providing free, confidential emotional support via telephone. Their trained volunteers are available to speak with anyone experiencing distress, including those affected by gambling-related anxiety, depression, or financial stress.
National Mental Health Helpline
The Government of Bangladesh operates a national mental health helpline providing free counselling and referral services. If gambling-related stress is affecting your mental health, their trained professionals can guide you toward appropriate support and treatment pathways.
Gamblers Anonymous
Gamblers Anonymous is an international fellowship of individuals who share their experience, strength, and hope to recover from gambling problems. Online meetings are available in multiple time zones and are accessible from anywhere in Bangladesh with an internet connection.
7zebd Responsible Gaming Team
Our dedicated responsible gaming team is available 24/7 to help you activate any player protection tool, discuss your concerns confidentially, or escalate your case to professional counselling services. We will never judge you for reaching out — it takes courage to ask for help.
Contact Our Team
Our support team is available around the clock to assist with any responsible gaming concern, no matter how large or small. Whether you need help activating a deposit limit, want to request a self-exclusion, or simply need someone to talk to about your gaming habits, we are here for you. All communications are handled confidentially.
Live Chat
The fastest way to reach us. Start a live chat session directly from any page on the 7zebd platform. Our agents respond in under two minutes.
Email Support
Send a detailed message to our responsible gaming team. We aim to respond to all emails within 4 hours. Email is ideal for formal self-exclusion requests.
Contact us directly via WhatsApp for a quick and private conversation about any responsible gaming concern, tool activation, or account query.
Ready to Play Responsibly?
7zebd is committed to keeping your experience safe, fair, and enjoyable. Explore our games, review our policies, or reach out to our support team — we are here whenever you need us.