Your Privacy at 7zebd

7zebd collects personal data from you in several ways: directly when you register and use the Platform, automatically as you interact with our website, and occasionally from third-party sources such as payment processors and identity verification providers. We collect only the data we genuinely need to fulfil a specific, legitimate purpose.

Registration and Account Data: When you create a 7zebd account, we collect your full legal name, date of birth, mobile phone number, email address, and your preferred payment method details. This information is required to create and maintain your account, verify your identity, and comply with age-verification obligations.

Identity Verification (KYC) Data: As part of our Know Your Customer process, we may collect copies of government-issued identity documents such as your National ID Card (NID), passport, or driver's licence, as well as proof of address and, where applicable, proof of payment method ownership. This data is processed solely for verification and fraud-prevention purposes.

Financial Transaction Data: We record deposits, withdrawals, bonus claims, and betting/gaming activity associated with your account. Transaction data includes amounts in BDT (৳), timestamps, payment method references (such as bKash or Nagad mobile numbers), and transaction status. We do not store complete card numbers — card transactions are handled via PCI-DSS-compliant payment processors.

Technical and Usage Data: When you access the Platform, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device identifiers, referring URL, pages visited, session duration, and click-stream data. This data is used to operate the Platform, detect fraud, and improve user experience.

Communications Data: If you contact our support team via live chat, email, or WhatsApp, we retain records of those communications to resolve your query, maintain service quality, and meet record-keeping obligations.

7zebd uses your personal data for clearly defined purposes. We do not repurpose your data for activities inconsistent with the reasons for which it was originally collected unless we have obtained your explicit consent or are legally required to do so.

• Account Management: To create, maintain, and administer your player account, including processing logins, managing your balance, and applying bonus offers.
• Payment Processing: To facilitate deposits and withdrawals via supported payment channels including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank.
• Identity and Age Verification: To confirm that you meet the minimum age requirement of 18 years and that your identity matches the details you have provided, in accordance with responsible gaming obligations.
• Fraud Prevention and Security: To monitor account activity, detect suspicious patterns, prevent money laundering, and protect both our players and the integrity of the Platform.
• Customer Support: To respond to your queries, resolve disputes, and maintain records of communications for quality and compliance purposes.
• Legal and Regulatory Compliance: To meet record-keeping, reporting, and other legal obligations that apply to our operations.
• Platform Improvement: To analyse usage patterns, diagnose technical issues, test new features, and generally improve the quality and performance of the 7zebd Platform.
• Responsible Gaming: To identify signs of problem gambling behaviour, apply self-exclusion settings or deposit limits at your request, and uphold our responsible gaming commitments.
• Marketing Communications: Where you have opted in, to send you information about promotions, bonuses, and relevant updates via email or SMS. You may opt out of marketing communications at any time through your account settings or by contacting support.

7zebd processes your personal data on the following legal bases, which we apply carefully to each processing activity:

• Contractual Necessity: The majority of our data processing is necessary to perform the contract between you and 7zebd — specifically, to provide you with access to the Platform, process your transactions, and maintain your account.
• Legal Obligation: Certain processing activities — particularly identity verification, age checking, transaction record-keeping, and anti-money-laundering monitoring — are required by applicable laws and regulations.
• Legitimate Interests: We process technical and usage data on the basis of our legitimate interest in operating a secure, high-quality, and fraud-resistant platform. This processing is proportionate and does not override your fundamental privacy rights.
• Consent: Where we send optional marketing communications, we rely on your freely given, informed, and specific consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

Where processing is based on legitimate interests, we conduct a balancing assessment to confirm that our interests do not override your rights. If you would like more information about any specific balancing assessment, please contact our support team.

7zebd uses cookies and similar technologies to keep the Platform functioning correctly, remember your preferences, maintain your session security, and understand how players interact with our site. Below is a plain-language summary of the cookie categories we use.

7zebd does not deploy third-party advertising or behavioural-targeting cookies. We do not use cross-site tracking technologies that follow you across other websites after you leave 7zebd.

Most browsers allow you to manage cookie preferences through their settings. Please note that disabling essential cookies may prevent certain features of the Platform from working correctly. For full guidance on managing cookies in your browser, consult your browser's help documentation.

7zebd does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Processors: We share the minimum necessary financial data with payment service providers — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank — to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable financial regulations.
• Identity Verification Providers: To fulfil our KYC and age-verification obligations, we may share identity document data with specialist third-party verification services. These providers are contractually bound to process your data solely for verification purposes.
• Fraud Prevention and Security Partners: We may share technical data (such as IP addresses and device identifiers) with fraud-detection and cybersecurity partners to protect the Platform and its users from criminal activity.
• Game and Platform Providers: Certain game providers (such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi) may receive limited session and gameplay data to deliver their games and report RTP statistics. This data does not include your full name or payment details.
• Legal and Regulatory Disclosure: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts if we are legally required to do so, or if disclosure is necessary to protect the rights, property, or safety of 7zebd, its players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity. We will notify affected players in advance of any such transfer and explain their options.

7zebd retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, including compliance with legal, accounting, and reporting obligations.

Active Accounts: For active player accounts, we retain all account, transaction, and identity data for the lifetime of the account plus a minimum of five years following account closure. This retention period reflects standard record-keeping requirements applicable to financial services operations.

Closed Accounts: When an account is closed — whether at your request or by 7zebd — we retain the minimum data necessary for legal, fraud-prevention, and dispute-resolution purposes for a period of five years. After this period, personal data is securely deleted or anonymised.

KYC Documents: Identity verification documents are retained for the duration of the account relationship and for five years after account closure in line with applicable financial regulations. Documents are stored in encrypted form with strict access controls.

Communications Records: Live chat transcripts, email correspondence, and support ticket records are retained for two years from the date of the interaction, after which they are deleted unless required for an ongoing dispute or legal matter.

Technical and Analytics Data: Server logs and aggregated analytics data are retained for up to 13 months, after which they are automatically purged or fully anonymised.

If you request deletion of your personal data and there is no legal obligation preventing us from fulfilling that request, we will securely delete or anonymise your data within 30 days of receiving your verified request.

As a user of the 7zebd Platform, you hold the following rights over your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected]. We will acknowledge your request within 72 hours and fulfil it within 30 days, or inform you if a longer period is required.

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this in a clear, structured format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent, or where processing was unlawful. This right is subject to legal retention obligations described in Section 6.
• Right to Restrict Processing: In certain circumstances — such as while the accuracy of data is being contested, or where processing is unlawful but you prefer restriction over deletion — you may request that we restrict how we use your data.
• Right to Data Portability: You may request a machine-readable copy of the personal data you provided to us directly, so that it can be transferred to another service provider if you wish.
• Right to Object: You have the right to object to processing carried out on the basis of our legitimate interests. We will honour such objections unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

7zebd takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure.

• SSL/TLS Encryption: All data transmitted between your browser or app and our servers is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when using 7zebd.
• Encrypted Data Storage: Sensitive data — including identity documents, payment references, and account credentials — is stored in encrypted form using strong encryption algorithms. Encryption keys are managed with strict access controls.
• Access Controls: Access to personal data within 7zebd is restricted on a strict need-to-know basis. Staff members can only access the data necessary to perform their specific job function. All access is logged and audited.
• Intrusion Detection: Our platform is monitored continuously for signs of unauthorised access, anomalous activity, and attempted breaches. Automated alerts and a dedicated security team respond to incidents in real time.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their accounts for an additional layer of login security. 2FA can be configured through your account security settings.
• Secure Payment Handling: Payment card data is processed exclusively through PCI-DSS-compliant payment processors. 7zebd does not store full card numbers or CVV codes on our own systems at any time.

While 7zebd implements robust security measures, no digital system can be guaranteed to be 100% secure. You also play an important role in keeping your account safe. Please use a strong, unique password for your 7zebd account and never share your login credentials with anyone. If you suspect your account has been compromised, contact our support team immediately.

The 7zebd Platform integrates with a number of third-party service providers to deliver a complete gaming and betting experience. This section explains how third-party involvement affects your data.

Game Providers: Live casino and slot games are supplied by providers including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. When you launch a game supplied by a third-party provider, basic session data (such as your player ID and session token) is shared with that provider to enable game functionality and ensure fair play. These providers are required to maintain data confidentiality and may not use your data for their own marketing purposes.

Payment Partners: Transactions processed via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank are handled by those providers' own systems, which are governed by their respective privacy policies and applicable Bangladeshi financial regulations. 7zebd receives only the transaction confirmation and reference data necessary to credit or debit your account.

Analytics and Performance Tools: We use server-side analytics tools to measure Platform performance and user experience. These tools process aggregated, anonymised data and do not build individual user profiles that can be linked to your account.

External Links: The 7zebd website does not include links to external third-party websites. All navigation is contained within the 7zebd domain. We are not responsible for the privacy practices of any external site you may visit independently.

7zebd may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the services we offer. The most current version will always be published on this page, with the "Last Updated" date revised accordingly.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will endeavour to notify you at least 7 days in advance by email to your registered address or via a notice on the Platform. Non-material changes such as typographical corrections or clarifications may be made without advance notice.

Your continued use of the 7zebd Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated Policy, you may close your account in accordance with the account closure process described in our Terms & Conditions.

If you have any questions, concerns, or complaints about this Privacy Policy or about how 7zebd handles your personal data, please contact us:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the Platform
• WhatsApp: +880 1700 000 000